What should I do if my deposit has not been checked?

1. Different payment companies have different payment speeds. Please refer to the table below:

2. If you need any other assistance, please contact our online support;

1. Confirm that the payment was successful;

2. Since the funds must be processed by the intermediary bank after being transferred, the funds may not have arrived even if you receive a text message from the transferring bank indicating that the transfer was successful.

3. It is recommended that you contact Customer Service and provide the wire transfer receipt. VSTAR will contact the Capital Department for you to verify that the funds have arrived;

1. Please make sure that the network and address for depositing money are correct;

2. Digital currency deposit depends on different networks, and the deposit time is different. Usually, after the transfer link is completed, our deposit time can be completed within 5 minutes;

3. If you need any further assistance, please contact our online support;

1. OTC payment, the arrival time is different according to different payment channels. Usually completed within 30 minutes;

 

2. The merchant has not accepted the order. You can contact our online customer service so that we can communicate with the payment institution;

3. If the payment has not been released, you can contact our online customer service so that we can communicate with the payment institution;

1. Confirm that the payment card was successfully charged;

2. It is recommended that you contact customer service and provide the bank transfer receipt. VSTAR will contact the Capital Department for you to verify that the funds have been received;