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  1. Support Center
  2. Common

Common

Trading Rules

  • Limit & Stop Level
  • Are system alert notifications provided?
  • Why is my pending order not executed successfully?
  • How to calculate profit?
  • What’s the Minimum and maximum position size?
  • How do I calculate the margin required on hedged positions?
See all 12 articles

Deposit/Withdrawal

  • What is the minimum deposit to open a VSTAR account?
  • What is the minimum withdrawal amount?
  • What should I do when my withdrawal has not arrived?
  • What if my bank account has been closed or is canceled and cannot accept transfers?
  • How long does it take for the withdrawal to arrive?
  • How can I deposit funds?
See all 13 articles

Account Functions

  • When will my demo accounts expire?
  • What are the advantages of using a demo account?
  • Can I change my account type?
  • Why didn't I receive the SMS verification code?
  • Why didn't I receive the email?
  • How to reset the app password
See all 15 articles

FAQ

  • how to contact us ?
  • Why can't I close my position?
  • Do you charge any fees for trading?
  • Are my funds safe with VSTAR?
  • How to Download & Install the VSTAR App ?

Announcement

  • Hong Kong Stock Trading Suspended as Rain Storm Warning Issued
  • US markets will be closed on Monday, Sep 4, for Labor Day.
  • Hong Kong Stock Trading Suspended as Typhoon Signal No. 8 Issued
  • Function Upgrade
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